Patients have told us that many of their issues could have been resolved without a face-to-face appointment with the GP, for example via telephone, or via an online enquiry.
We therefore encourage you to try the Emis Online Triage which many patients find useful.
If your enquiry cannot be resolved through this portal we will respond to you within two working days.
Booking an Appointment
CORONA VIRUS UPDATE
The national guidance for both Patients and GP Practices has been changed in response to latest information and activity data:
– Any patient with a NEW COUGH or FEVER greater than 37.8 is advised to self-isolate at home for 7 days
– Any patient with fever + cough + shortness of breath + chest pain is advised to contact 111 online: https://111.nhs.uk/service/covid-19
All other patients with sore throats and other upper respiratory symptoms should go to their local pharmacy or: https://www.nhs.uk/conditions/ for advice on self-management at home
GP Practices have been advised to change our APPOINTMENT SYSYTEMS due to the risk of corona virus infection for all patients and staff
– As of today ALL patients will need to use the ‘online query’ service below to access a GP appointment – please see the large BLUE ICON below
– This is a very user friendly and covers 99% of all patient requests for appointments (and administration requests)
– Each item/ topic has written and often video information as well as an area for you to submit your query for the GP
– We will aim to respond within 48 hours. Urgent cases will receive a response within 24 hours. If necessary a video, telephone or face-2-face appointment will be arranged.
Please DO NOT come to Reception with a request for a GP appointment with any FEVER or UPPER RESPIRATORY SYMPTOMS as you will be asked to leave the practice building
Please see this link below for further information:
Alternatively, if you feel that you do need to see a GP for a routine appointment you may find it easier to book online via Patient Access.
When booking an appointment, via reception, you may be asked a few questions so that the urgency of the request can be established and to ensure you see the most appropriate member of the team. When making a routine appointment you will be booked for a 10 minute consultation with a doctor which should ensure that you have sufficient time to discuss your illness and plan a suitable course of treatment. If you feel your problem requires more time or if you have several issues to discuss please make a double appointment. At certain times of the year the demand for appointments is high so please be patient with us if your first choice of time or date is unavailable.
Cancelling your Appointment
If you are unable to keep your appointment, and have signed up to our free service, you will receive a text reminder of your appointment – you can simply reply to the text cancelling the appointment without needing to call or visit the surgery, alternatively please phone the practice reception. This will ensure that your appointment slot can be used for another patient in need of care.
Please be considerate when booking your appointment by trying your best to keep it or to let us know if you are no longer able to make it. If after you have arranged your appointment you realise that you are no longer able to attend PLEASE do remember to let us know. Failure to attend appointments results in a waste of many appointments each year that could otherwise be given to somebody else who needs it.
Urgent GP Appointments
If you have a genuinely urgent medical problem which cannot wait until the next available routine appointment, please phone the surgery between 8.00am – 10.00am. You will be given a time for the next available urgent appointment.
For long-standing, complicated or multiple problems, repeat prescriptions etc please make a routine appointment or access our online service.
If you do have to wait please be patient. Emergencies can take time.
Access to Routine GP appointments 7 days a week
The Newham GP Collaborative have commissioned a service to offer appointments 7 days a week Please click here to download a timetable
Out Of Hour GP access (Evening, Weekends & Bank Holidays)
If you have an emergency or need urgent medical attention when the surgery is closed please call 111.
Home visits are reserved for patients who are extremely frail and immobile. All other patients are expected to come to the surgery.
If you meet the requirements for a home visit please telephone your surgery. You will be asked a few details to discern your needs so that the doctors can plan their visits. Please remember that much of the equipment and diagnostic facilities in the surgery are not available during home visits and therefore wherever possible we will ask if you can visit the surgery. Also please note that the time taken to make one visit is the equivalent to seeing four or more patients in the surgery, and therefore home visits are only offered to those who cannot be assisted to come into the surgery.
Your consultation with a Doctor or any other Healthcare professional (Nurse/Healthcare Assistant or other specialist) here at Lantern Health is private and confidential. If you feel you would like a chaperone to be present, please ask. You are welcome to bring a friend or family member or alternatively, we have members of staff who are able to ‘chaperone’ during your consultation.Click here to view our Chaperone Policy