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If you require medical advice when the practice is closed, please dial 111 who will be able to direct you to the appropriate service.

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Our practices

Our Clinical Services

The following clinical services are available at any of our Practice locations:

  • ASTHMA
  • CERVICAL SMEAR
  • CHRONIC DISEASES
  • CONTRACEPTION
  • COUNSELLING
  • DIABETES
  • IMMUNISATION
  • MATERNITY
  • MENTAL HEALTH
  • NHS HEALTH CHECKS
  • TRAVEL ADVICE
  • WEIGHT ADVICE
  • OTHER GENERAL HEALTH QUERIES

You can access our services via Patient Access

With Patient Access, you can now access your local GP services at home, work or on the move — wherever you can connect to the internet. What’s more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.

lantern health

To receive your activation code, please come into the surgery with photo ID.

With Patient Access you can:

  • Book an appointment
  • Order repeat prescriptions
  • Change your address details
  • Send secure messages to your practice
  • View your medical record

Results

Obtain Test results

Please telephone for any results after 2.00pm when the staff will have more time to answer your call. Cervical smear results will be sent to you by post. Please note: results will only be given to the person concerned or, in the case of a minor, either the parent or guardian.

Cervical Smear

Cervical smear tests detect any early signs of pre-cancer in the neck of the womb. They are recommended for all women up to the age of 65 who have ever been sexually active. Please arrange this with the practice nurse, preferably, two weeks before your period and you should receive your result within 4-6 weeks.

Safeguarding

The Safeguarding of Children and of Vulnerable Adults is extremely important to us.

If you wish to discuss any concerns around the safety of Children or Adults please raise them with your GP. They will be able to advise you on how best to proceed.

If you are a young person or an adult who feels threatened or at risk in your home or any other environment please feel able to discuss this with your GP as soon as possible.

Alternatively visit the LBN website for further information around safeguarding www.newham.gov.uk

Sickness Certificates

You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may, however, require you to complete a self-certification SC2 form which is available from your employer NOT your doctor.

For any sickness absence lasting more than seven days you will need to see the doctor for him/her to issue a sickness certificate and for any subsequent renewal of the certificate.

For further information or to download an SC2 for please go to www.gov.uk-taking-sick-leave

Non NHS Fees & Services

file-pdf-acrobat download our list of fees

Non-NHS Services

Some of the services which we provide are not covered under our contract with the NHS and therefore charges will apply. Examples of such services include the following:

  • Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
  • Insurance claim forms
  • Letters about taking medication abroad
  • Private sick notes
  • Vaccination certificates

Please note that we do not undertake Passport Applications or Citizenship Application forms

Medical Records

Confidentiality

It is one of our highest priorities that you should feel that your information is secure; therefore Lantern Health complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social service. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.
  • Anonymised patient information will also be used at local and national level to help the Health Authority and NHS plan services e.g. for diabetes care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Access Medical Records

All Lantern Health staff have access to your medical and personal details which is required in relation to their roles, and have completed confidentiality agreements.

Information will not normally be released to other family members without written patient consent.

Lantern Health has a policy of openness with regard to health records and health professionals are encouraged to allow patients to access their health records on an informal basis.

To access copies of your Medical Record you must do this in writing to the Operations and HR Manager 

To view the Lantern Health Access to Medical Records Patient leaflet please click here to download this information.

Summary Care Record

Your SCR contains important information about your health, any medicines you are taking or any allergies you suffer from. Consent to share your SCR allows authorised healthcare staff to have access to this information and will improve decision making by doctors and prevent mistakes being made when patients are being cared for in an emergency or when their GP practice is closed.

You can choose to have a SCR or you can choose to opt out. If you choose to have a SCR and are registered with a GP practice, you do not need to do anything as a SCR is created for you. If you choose to opt out of having a SCR you need to let your GP practice know filling in and returning an opt out form. Please can you print out, complete and hand this back to your GP Practice. Click here
to download an ‘opt out’ form

Alternatively please click on the link to the official website below to find out more about this new government initiative http://systems.hscic.gov.uk/scr

If you are unsure if you have already opted out, you should talk to a member of our Lantern Health Clinical Team. You can change your mind about having or not having a SCR at any time by formal notification of your wishes to our Operations and HR Manager 

Data Security

Click here to view our Data Security Policy

Commitments

Our Commitment to YOU

All patients at Lantern Health Practices have a named GP who is responsible for their overall care at the practice – please contact the practice if you would like to know who this is. If you have a preference about your named GP please speak to Reception and the practice will make reasonable efforts to accommodate your request. As a patient of Lantern Health you will be treated with courtesy and respect. We will involve you and listen to your opinions and views in all aspects of your medical care.

Our team at Lantern Health will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

Your Commitment to US

We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late.
  • Inform Lantern Health staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number.
  • Treat staff with courtesy and respect.

We are confident that you will treat Lantern Health staff with the same courtesy and respect we show you. Although this is extremely rare, if our staff are subjected to any form of abuse of violent behaviour we reserve the right to adhere to the NHS Zero Tolerance Policy.

NHS Zero tolerance policy

The NHS operates a zero tolerance policy with regard to violence and abuse. Lantern Health therefore reserves the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.